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Terms and Conditions

Welcme to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Zig Zag Zin's relationship with you in the context of this website.

The term "Zig Zag Zin" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Wine-Specific Conditions

Legal Requirements
You must be 21 years of age or older, to order or receive alcoholic beverages from Zig Zag Zin Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Zig Zag Zin are not for resale, and are for personal consumption only.

Credit Card Charges
Orders are by credit card only. We accept Visa, MasterCard, and American Express.

Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Zig Zag Zin is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Shipping Policy
Standard deliveries in the Continental US are shipped via Ground Service. Standard delivery time is five to ten business days. Air freight or delays may be required in extreme weather.

Orders to Alaska are shipped via UPS 2nd Day Air. Non-wine orders outside of the US are shipped by US Mail unless Expedited service is requested.

When using UPS 2nd Day Air or other Expedited delivery service, all orders received after 9:00 am will leave our warehouse the following business day. Three delivery attempts will be made before the package is returned to us. Once returned, we must charge a $10 rerouting fee on all packages reshipped. To avoid this inconvenience, we recommend delivery to a commercially zoned business address.

Wine Shipping Restrictions
We are legally allowed to ship wine only to those states with laws that explicitly permit the shipment of wine directly to consumers:

AK, CA, CO, CT, FL, HI, ID, IL, IA, MI, MN, MO, NE, NV, NH, NM, NY, NC, ND, OR, SC, TX, VT, VA, WA, WV, WI, WY

Minnesota state law specifically prohibits accepting wine orders via the internet, but does allow orders to be placed via phone.

Each state’s laws regulate the number of cases of wine that can periodically be shipped to a single person. If your order exceeds the allowable quantity in your state, we will contact you by phone or email.

The laws regarding the direct shipment of wine are constantly changing. We will expand our service area when laws permit!

Age Qualifier
Wine may be purchased by and delivered only to persons who are at least 21 years old. By placing your order online, you represent to us that you are at least 21 years of age and that the person receiving the wine is at least 21 years of age. The individual receiving delivery will be required to show identification proving that he or she is at least 21 years old.

Thank you again for your order!

GOVERNMENT WARNING:
(1) ACCORDING TO THE SURGEON GENERAL, WOMEN SHOULD NOT DRINK ALCOHOLIC BEVERAGES DURING PREGNANCY BECAUSE OF THE RISK OF BIRTH DEFECTS
(2) CONSUMPTION OF ALCOHOLIC BEVERAGES IMPAIRS YOUR ABILITY TO DRIVE A CAR OR OPERATE MACHINERY, AND MAY CAUSE HEALTH PROBLEMS.

Return Policy
Your satisfaction with our products is very important to us and therefore guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 90 days for a full refund or an exchange.

Return & Exchange procedure:

Indicate whether you want a refund, a replacement, or an exchange.
If you are exchanging, let us know what item you would like in exchange.
Please pack and seal the item(s) securely.
Packages must be returned prepaid; we cannot accept COD deliveries.
We will refund shipping charges only if we have sent the wrong item or the item is defective.
If replaced, we will also pay shipping costs for items sent in exchange.

Credit card refunds - All credits will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.

Should you require further assistance or if you would like to make a special request, please don’t hesitate to call our toll free number, 1-800-362-9463 (WINE.)

Tax Policy
Tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.

Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime at 888-362-9463.